By accessing this website Worktopinstallation.co.uk (and all host domains pointing to it) you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or purchase from us. if you do not accept these terms and conditions, do not use this website or purchase any of our services or products.
Our contact details are as follows:
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. TERMS OF SALE AND PRICING
2.1. The placing of an order expresses acceptance of our terms and conditions of business.
These terms and conditions do not affect the customer’s statutory rights.
2.2 Full payment is required with order.
2.3 All prices shown exclude Value Added Tax (VAT) at the statutory rate current at the date of invoice.
2.4 We reserve the right to alter prices and/or specifications of installation.
2.5 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.5 No property in or title to the goods shall pass from us to the customer unless and until the customer has made full and complete payment to the company.
2.6 We do not accept responsibility for damage to any equipment in which our products are used for the purpose other than those for which it was designed.
3.1 Delivery charges
Delivery charges are per delivery for any number of items
3.2 We will advise you at the time of order of approximate delivery lead-times and stock availability. Our general guidelines are that delivery will happen within 5-7 working days of placing your order but these lead times could vary if your order requires bespoke cutting service, oiling etc.
Our delivery service includes a courtesy call before your delivery is due and if necessary a courtesy call from the driver on the day.
It is very important that we speak to you prior to delivery in order to confirm the arrangements therefore providing your best contact number is essential.
3.3 Worktop deliveries are made by one man only
Due to insurance guidelines and health and safety regulations all deliveries are made to the nearest ground floor access point. The customer agrees to ensure that someone competent and able bodied will be available to help with the unloading of the goods as these can be extremely heavy; it is the responsibility of the customer to ensure the designated helper is fit / suitably strong to help with the delivery. Special requests can occasionally be accommodated, please contact us to request further information.
As deliveries can be made by a large van, it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit or any other restrictions apply please inform us at the time of order.
3.4 If a courier/driver arrives at your address and is unable to deliver on the arranged delivery date because you are not there or you do not have the help required to off load the stock, you will be liable for the re-delivery charge
3.5 Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately upon delivery in the presence of the delivery driver. Any missing or damaged items should be reported to us within 48 hours by telephone on the following number 07447426197 and the good should be signed for as “damaged” or “missing” on the delivery note. Goods refused on delivery that are found to be undamaged on return to us will incur a return charge.
3.6 No liability can be accepted for costs or losses caused by delayed deliveries. Although we always aim to deliver the goods within the agreed time frame occasionally due to matters out of our control deliveries could take slightly longer than anticipated. In such circumstances you will always be kept informed of the progress of your delivery and we guarantee that delivery will always happen within an acceptable time limit. However we strongly advise all clients against booking of tradesmen for installations or removing existing fixtures and fittings until goods have been received in a satisfactory condition. We will accept no responsibility for any costs due to late delivery.
3.7 After Delivery
Wood is a natural product that can be affected by heat and humidity. In order to avoid bowing or warping of the worktops please read our Storage Guide below. We strongly advise you to read our 2 guides on our “Worktop Care and Maintenance” page where you will find further advice and some very useful tips on worktop aftercare.
We recommend that all worktops are oiled immediately upon receipt. Installation should be carried out as soon as possible after delivery. However if storage is necessary the worktops must be laid flat and fully supported in their original packaging.
They must be stored indoors (not in garages or outbuildings), away from extreme heat (radiators etc) and far away from any recently plastered areas. Do not store worktops vertically or on edges.
Your worktops are dispatched in sound condition and appropriate packaging it is your responsibility to store and maintain worktops correctly.
4.1 In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order and return standard sized, un-oiled goods, up to 7 days after you have received them. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at : www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf.
4.2 It is necessary to inform us in writing or by electronic mail within seven days of receipt of the goods.
We will then arrange to collect them (the whole order) and give a full refund.
4.3 The collection cost must be paid by the customer, except in instances where the goods supplied are faulty or have been supplied in error.
4.4 A collection charge will be confirmed when the collection is arranged.
4.5 Alternatively, the customer may arrange transportation. The customer must pay all costs involved in transporting the goods back to the warehouse from which they were dispatched. The goods must be insured whilst in transit for the full value.
4.6 If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes or plastic wrapping to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.
4.7 Any refunds for returned items will be processed within 30 days from the date when the items are returned to our warehouse.
4.8 The exception to this right of return is bespoke items. All goods that have been subject to any works by worktopinstallation.co.uk may not be returned, including bespoke factory orders (special sizes) and services detailed within our “Bespoke cutting service” page. Bespoke orders cannot be cancelled once work has commenced.
5. CANCELLATION POLICY:
(a) You can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.RETURNS
6. ON SITE INSTALLATION SERVICES (supply and fit or fit only):
6.1 Though every measure will be taken to provide a bespoke installation Kitchen Worktop Fitters will offer no guarantee to the quality of any given installation.
6.2 Kitchen Worktop Fitters will not be held responsible or liable for any costs where a customer is not fully satisfied with any given installation.
6.3 After receiving payment for an installation Kitchen Worktop Fitters offer no refunds should any of the work be considered sub satisfactory standard
6.4 Kitchen Worktop Fitters will not be held responsible or liable for any costs where colour or pattern variations exist causing unsatisfactory installations. The client is fully responsible for checking there own worktops for colour and pattern match
6.5 Kitchen Worktop Fitters will not be held accountable or liable for any damages on the property where we install
6.6 Kitchen Worktop Fitters reserve the right to not fix any worktop installed to the cabinets beneath them. This is a measure taken to prevent wet joins from being pulled out of line during the drying period. Alternate means of fixing must be provided by the client at cost to the client.
7.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
7.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.
8. SERVICE ACCESS
8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
9. VISITOR MATERIAL AND CONDUCT
9.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
10. LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Worktopinstallation.co.uk logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Worktopinstallation.co.uk trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.2.
11.1 To register with Worktopinstallation.co.uk you must be over eighteen years of age.
11.2 Each registration is for a single user only. We do not advise you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
12.2 The material on this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
14. GOVERNING LAW AND JURISDICTION
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999